Delete Your Account

Step 1

Request deletion from the app

The quickest way to delete your account is from within Rechic. Follow this path.

Profile Settings Delete account Submit request

1

Open your Profile

Open the Rechic app and tap Profile in the bottom menu.

2

Go to Settings

Under Support, tap Settings.

3

Tap Delete account

Scroll to Account actions and tap Delete account.

4

Submit your request

Confirm by tapping Submit request in the dialog that appears.

Delete account

Submit an account deletion request? Our admin team will review and process it within 30 days.

Cancel Submit request

Alternative

Request deletion by email

If you no longer have the app installed, you can still ask us to delete your account. Email support@rechic.app from the email address linked to your account, with the subject line Account deletion. We may ask you to confirm a few details so we can be sure the request comes from you.

Step 2

What happens next

Our team reviews every request to confirm it comes from the account holder and that there are no open orders, active listings, or unresolved disputes. Once confirmed, your account and personal data are deleted within 30 days. We email you to confirm when this is done.

If you have an active sale or purchase, we may need to complete or close it before your account can be removed. We will let you know if anything is outstanding.

Your data

What we delete, and what we keep

When your request is processed, we permanently remove your personal data from Rechic. A small number of records must be kept to meet legal, tax, and security obligations. These are stored securely, access is restricted, and they are removed once they are no longer required.

Deleted

Profile and loginYour name, email, phone number, and password.
Listings and photosEvery piece you have listed, along with its images.
Activity and preferencesYour wishlist, saved searches, follows, and notification settings.
Reviews you have writtenRatings and reviews you posted about other members.
MessagesConversations you have sent through the app.
Addresses and payout detailsSaved delivery addresses and payout and billing information.

Retained

Transaction and payment recordsKept for the period required under UAE tax and financial regulations, generally up to five years.
Fraud, dispute, and legal recordsKept only for as long as needed to prevent fraud, resolve a dispute, or meet a legal or regulatory obligation.
Anonymised dataAggregated data that no longer identifies you may be kept to understand and improve Rechic.

Delete your Rechic account