Last updated: June 2026
These PLATFORM TERMS AND CONDITIONS (the “Terms and Conditions”) govern access to and use of the Rechic digital platform operated by Rechic L.L.C-FZ (the “Company”, “Platform Operator”, “we”, “us”, or “our”).
These Terms and Conditions apply to all persons who access or use the Platform, whether through the website, mobile applications, or any other digital interface made available by the Company.
By accessing, browsing, registering for, or otherwise using the Platform, the User acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
If the User does not agree to these Terms and Conditions, they must immediately cease use of the Platform.
In these Terms and Conditions, unless the context otherwise requires:
| “Account” | means a user account created on the Platform enabling a User to access certain features or services; |
| “AED” | means the UAE Dirham, the lawful currency of the United Arab Emirates; |
| “AML” | means anti-money laundering, and related counter-terrorism financing measures; |
| “Applicable Law” | means any applicable law, regulation, decree, directive, or regulatory requirement of the UAE or any other relevant jurisdiction; |
| “Authentication Fee” | means the fee charged for optional or mandatory authentication of a Product, as set out in Section 6; |
| “Authentication Partner” | means the third-party authentication service provider appointed by the Company to authenticate Products, currently LegitApp, and as may be updated from time to time; |
| “Buyer” | means a User who purchases, intends to purchase, or expresses interest in purchasing Products through the Platform; |
| “Buyer Inspection Window” | means the forty-eight (48) hour period commencing from confirmed delivery of an item, during which the Buyer may inspect the item and raise a dispute; |
| “Buyer Protection Fee” | means the fee charged to the Buyer as set out in Section 13.1 (b), which includes the cost of mandatory authentication for items at or above the applicable price threshold; |
| “Chargeback” | means a reversal of a payment transaction initiated by a card-issuing bank on behalf of a cardholder; |
| “Company” | means Rechic L.L.C-FZ, the operator of the Platform; |
| “Concierge” | means the optional managed selling service offered by the Company, and as described in Section 12.1; |
| “Condition Grade” | means the standardised condition classification assigned to each Product in accordance with Section 4 of the Terms of Use; |
| “Content” | means all text, images, videos, graphics, software, data, listings, advertisements, reviews, communications, and other materials available on or through the Platform; |
| “Counterfeit Item” | means any item that is not genuine or that bears an unauthorised reproduction of a third-party trademark, design, or other intellectual property right; |
| “Escrow Account” | means the account or facility through which the Payment Service Provider holds transaction funds pending release in accordance with these Terms and Conditions; |
| “Force Majeure Event” | means any event beyond the reasonable control of the affected party, including acts of God, natural disasters, pandemic, epidemic, government orders, war, sanctions, or failure of third-party infrastructure; |
| “Hygiene Policy” | means the Company’s hygiene guidance on pre-owned item standards, as described under Section 4 of the Terms of Use; |
| “KYC” | means know-your-customer identity verification and due diligence processes; |
| “Listing” | means a Product offered for sale by a Seller on the Platform; |
| “Logistics Partner” | means the Company’s logistics partner for domestic deliveries within the UAE, currently Jeebly LLC, and as may be updated from time to time; |
| “Offer” | means a non-binding offer to purchase submitted by a Buyer through the Platform’s offer mechanism; |
| “Order” | means a confirmed and paid purchase of a Product through the Platform; |
| “Payment Service Provider” | means the payment service provider appointed by the Company, currently Mamo Pay (regulated by the Dubai Financial Services Authority), and as may be updated from time to time; |
| “Payout” | means the remittance of sale proceeds to a Seller following completion of a transaction; |
| “PDPL” | means Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and all associated regulations, rules, resolutions, and decisions, as may be amended or replaced from time to time; |
| “Platform” | means the digital marketplace and technology interface operated by the Company, including the website, mobile applications, APIs (if any), software infrastructure, tools, and related services; |
| “Products” | means any goods, items, or services offered for sale or advertised on the Platform; |
| “Prohibited Items” | means items that may not be listed, offered, or sold on the Platform, as specified in the Terms of Use; |
| “Reserve Price” | means the minimum price pre-authorised by a Concierge Seller at or above which the Company may accept an Offer on behalf of the Seller; |
| “Return to Origin” | means the return of an undeliverable or rejected shipment to the Seller, also referred to as “RTO”; |
| “Seller” | means a User who lists, advertises, offers, or sells Products on the Platform; |
| “Seller Representations and Warranties” | means the seller representations and warranties set out in the Terms of Use; |
| “Services” | means any services provided by the Company through the Platform; |
| “SNAD” | means significantly not as described; |
| “Terms of Use” | means the separate Terms of Use document governing access to and use of the Platform, as may be updated from time to time; |
| “UAE” | means the United Arab Emirates; |
| “User” | means any individual or legal entity that accesses, browses, registers for, or otherwise uses the Platform, including Buyers and Sellers; |
| “User Content” | means any Content uploaded, submitted, posted, transmitted, or otherwise provided by a User on the Platform; and |
| “VAT” | means value added tax at the applicable rate under UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax, and any amendments or replacements thereto. |
In these Terms and Conditions:
(a)references to clauses are references to clauses of these Terms and Conditions;
(b)headings are for convenience only and shall not affect interpretation;
(c)words importing the singular include the plural and vice versa; and
(d)references to “including” shall mean “including without limitation”.
2.1The Platform provides a digital marketplace, operated by the Company, that facilitates communication, interaction, and transactions between Users, including Buyers and Sellers, and may be the provider of Concierge services to the Seller.
2.2The Company provides technology infrastructure and platform services only, enabling Users to advertise, discover, list, and transact in respect of Products.
(a)the Company does not manufacture, own, sell, or resell Products listed on the Platform;
(b)the Company does not take possession or control of Products offered for sale; and
(c)the Company is not a party to any agreement or transaction entered into between Users.
2.4Any agreement for the purchase or sale of Products is entered into directly between the Buyer and the Seller, and the Company shall not be deemed to be a contracting party to such transaction.
2.5The Company does not guarantee the accuracy, legality, authenticity, safety, or quality of any Products listed on the Platform.
2.6The Company reserves the right, but shall not be obliged, to monitor, review, modify, suspend, or remove listings or User Content where it reasonably believes such content violates these Terms and Conditions or Applicable Law.
2.7The Company does not represent, warrant, or guarantee: (i) the identity, solvency, or trustworthiness of any User; (ii) the quality, condition, safety, or fitness for purpose of any Product; (iii) the accuracy or completeness of any Listing; or (iv) the successful delivery or receipt of any Product.
2.8The Company’s moderation rights are discretionary. The exercise or non-exercise of moderation, removal, or enforcement rights shall not impose or imply any duty of care, supervision, or liability on the Company in respect of transactions or User conduct.
2.9Title to Products passes from Seller to Buyer upon confirmed delivery and expiry of the Buyer Inspection Window (or earlier confirmation of satisfaction by the Buyer), subject to any applicable dispute or return right under these Terms and Conditions.
2.10The Company is not a financial institution, payment service provider, lender, or insurer. The Company does not provide financial advice, credit, or insurance in connection with any transaction.
3.1Users must be at least eighteen (18) years of age, or have the legal capacity to enter into binding agreements under Applicable Law, and all other eligibility terms set out in the Terms of Use are applicable.
3.2Users must provide accurate, current, and complete registration information and may not impersonate another person or misrepresent their identity.
3.3By using the Platform, Users represent and warrant that they:
(a)possess the legal capacity to enter into binding agreements;
(b)will comply with these Terms and Conditions, the Terms of Use, and all Applicable Laws;
(c)agree to the Privacy Policy and Cookies Policy of the Platform; and
(d)will provide accurate and complete information when creating an Account.
(a)refuse access to the Platform, suspend Accounts, or terminate services where eligibility requirements are not met;
(b)restrict, merge, suspend, or terminate duplicate or related Accounts where reasonably necessary for fraud prevention, compliance, operational, or security purposes;
(c)conduct sanctions, compliance, and fraud screening and suspend, restrict, or terminate Accounts where required for compliance or risk management purposes; and
(d)request identity verification, KYC documentation, proof of bank account ownership, proof of address, or other compliance information at any time. Failure to complete requested verification within the required timeframe may result in restrictions on account activity, suspension of Payouts, or suspension of the Account.
3.5By using the Platform, Users represent and warrant that they are not subject to applicable sanctions or trade restrictions under UAE law or other applicable sanctions regimes.
3.6Seller Payouts are available only to UAE bank accounts (AE IBAN) held in the Seller’s own name. The Company may require verification of account ownership prior to releasing Payouts. The Company does not support Payouts to third-party or non-UAE bank accounts.
4.1Certain services may require Users to create an Account to access and use the benefits of the Platform.
(a)provide accurate and current registration information;
(b)maintain the confidentiality of login credentials; and
(c)notify the Company immediately of any unauthorised use of the Account.
4.3The User shall be solely responsible for all activities conducted through their Account and for maintaining the confidentiality of their account credentials. The Company shall not be liable for any loss arising from a User’s failure to maintain account security or from unauthorised use of an Account.
4.4By creating a Listing on the Platform, the Seller provides the Seller Representations and Warranties as set out in the Terms of Use.
4.5The Company may suspend or terminate an Account where:
(a)the User breaches these Terms and Conditions or the Terms of Use;
(b)fraudulent activity is suspected; and/or
(c)the Account is used in violation of Applicable Law.
5.1Sellers may create Listings to offer Products for sale.
(a)they have the legal right to sell the Products listed;
(b)the listing information is accurate and not misleading; and
(c)the Products comply with Applicable Law.
(a)the quality, authenticity, and legality of Products;
(b)the accuracy of Listings; and
(c)fulfilment of transactions with Buyers.
5.4Sellers must not upload AI-generated photographs or images as a substitute for actual photographs of the item being listed. All listing photographs must be original photographs of the specific item offered for sale. The use of AI-generated imagery that does not depict the actual item is strictly prohibited and constitutes a misrepresentation under Section 5.2(b) of these Terms and Conditions.
5.5The Company may remove or suspend Listings that violate these Terms and Conditions, the Terms of Use, or Applicable Law.
5.6By submitting User Content, the User grants the Company a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, distribute, and promote such Content for the purposes of operating and improving the Platform, notwithstanding any suspension or termination of the User’s Account.
6.1The Company may require mandatory authentication for certain Products, brands, categories, or price thresholds as determined by the Company from time to time. Authentication costs for mandatory authentication will be included within the Buyer Protection Fee displayed at checkout.
6.2Buyers may request optional authentication for Products below the mandatory authentication threshold. The applicable Authentication Fees are set out in Section 11.1. Authentication Fees are non-refundable, except where the Product is determined to be non-authentic, in which case the Buyer receives a full refund including the Authentication Fee.
6.3Sellers may elect to have their Products authenticated prior to sale to increase buyer confidence. Seller-elected Authentication Fees are paid by the Seller and are non-refundable. Where a Seller-submitted item is determined to be non-authentic, the Listing may be removed or rejected.
6.4Authentication services are available only for Products from brands supported by the Authentication Partner. Products from unsupported brands will not be authenticated.
6.5Upon receipt of a confirmed Order requiring authentication, the Seller must complete the authentication submission process within forty-eight (48) hours, including providing all photographs, information, and materials reasonably requested by the Company or its Authentication Partner. Failure to complete the authentication process within forty-eight (48) hours may result in automatic cancellation of the Order and a full refund to the Buyer.
6.6The Company reserves the right, at its sole discretion, to suspend, restrict, or terminate a Seller’s Account where the Seller repeatedly fails to complete the authentication process within the required timeframe.
7.1The Platform enables Buyers and Sellers to interact and conduct transactions.
(a)the identity of Users;
(b)the quality or authenticity of Products;
(c)the ability of Sellers to deliver Products; or
(d)the ability of Buyers to complete payments.
7.3Users acknowledge that all transactions conducted through the Platform are undertaken at their own risk.
7.4Except to the extent caused by the Company’s own willful and gross negligence or default, the Company shall not be responsible for:
(a)the outcome of the disputes between Buyers and Sellers beyond the scope of its dispute resolution obligations under Section 15 and under Section 16;
(b)delivery failures or delays;
(c)payment disputes; or
(d)defective, Counterfeit, or illegal Products.
8.1Users shall adhere to the Terms of Use and Applicable Law in all activities conducted through or in connection with the Platform.
8.2The Company reserves the right to investigate violations of these Terms and Conditions or the Terms of Use and to take enforcement action, including the suspension or termination of Accounts, cancellation of pending transactions, forfeiture of funds, and reporting to relevant UAE authorities.
9.1A Listing by a Seller constitutes a binding offer to sell the Product at the listed price (or the agreed Offer price, where an Offer has been accepted). A Buyer’s confirmed purchase (following successful payment) constitutes binding acceptance. A contract of sale is formed at that moment directly between the Buyer and the Seller.
9.2The contract of sale is conditional upon: (i) successful completion of payment; (ii) where applicable, successful authentication in accordance with Section 6; and (iii) delivery to the Buyer without a valid dispute being raised within the Buyer Inspection Window. Subject to the Buyer Inspection Window and applicable dispute rights, risk of loss passes to the Buyer upon confirmed delivery. Title to the Product passes from the Seller to the Buyer upon expiry of the Buyer Inspection Window or earlier confirmation of satisfaction, whichever occurs first.
9.3Buyers may submit Offers on listed Products subject to the following rules:
(a)the minimum Offer price is 60% of the item’s listed price; Offers below this threshold will not be transmitted to the Seller;
(b)each Buyer and Seller is limited to a maximum of three (3) Offers or counter-offers within the same negotiation thread;
(c)an Offer or counter-offer remains valid for twenty-four (24) hours unless accepted, rejected, countered, or expired. The item may be temporarily placed on hold during this period;
(d)a Buyer may amend or withdraw an Offer within five (5) minutes of submission solely to correct an obvious error. After this period, the Offer may not be amended or withdrawn while active;
(e)if the Seller does not respond within twenty-four (24) hours, the Offer automatically expires and the Buyer may submit a new Offer, subject to the negotiation limits above;
(f)if a Seller submits a counter-offer, the previous Offer is automatically deemed rejected; and
(g)an accepted Offer is binding on both parties and constitutes a confirmed transaction subject to these Terms and Conditions, including the order formation provisions in Section 9.1 and 9.2.
10.1Sellers may not cancel, withdraw, or modify an Order once it has been confirmed and paid for by the Buyer. Repeated cancellations, failure to fulfil Orders, or conduct negatively impacting the buyer experience may result in suspension, restriction, or termination of the Seller’s Account.
10.2Buyers may not cancel or modify an Order once payment has been successfully processed, except where expressly permitted under these Terms and Conditions.
10.3The Company reserves the right, at its sole discretion, to refuse, suspend, cancel, or reverse any transaction where it reasonably believes that the Product may be a Counterfeit Item, a Prohibited Item, fraudulent, unlawfully obtained, misrepresented, or otherwise in breach of these Terms and Conditions or Applicable Law.
11.1Delivery of Products is arranged by the Company through its Logistics Partner following confirmation of an Order and, where applicable, completion of the authentication process in accordance with Section 6. Sellers must ensure the Product is ready for collection within the timeframe notified by the Company.
11.2Sellers must package Products securely and in a manner appropriate to protect the item during transit. The Company is not responsible for damage arising from inadequate packaging by the Seller. Where transit damage is attributable to inadequate packaging, this may be taken into account in dispute resolution under Section 15.
11.3Delivery timelines are estimates only and are subject to the Logistics Partner’s operational capacity, service levels, and any Force Majeure Events. The Company does not guarantee delivery within any specific timeframe.
11.4Risk of loss or damage during transit is borne by the Seller until confirmed delivery to the Buyer. Following confirmed delivery, risk passes to the Buyer subject to the Buyer Inspection Window.
11.5The Logistics Partner will make a maximum of three (3) delivery attempts per shipment. Unsuccessful shipments will be returned to the Seller (RTO) after seven (7) days, and RTO charges will apply as set out in the Logistics Partner’s terms.
11.6Proof of delivery obtained by the Logistics Partner constitutes prima facie evidence of delivery for the purposes of the Buyer Inspection Window.
12.1The Company’s concierge selling service (“Concierge”) is an optional managed selling service through which the Company assists Sellers with the listing, presentation, management, and sale of eligible Products on the Platform.
12.2Concierge Listings are subject to the additional terms in this Section 12, which supplement and, in the event of any inconsistency, prevail over the standard selling provisions applicable to self-managed Listings.
12.3Concierge is available for Products with a minimum listing value of AED 500. The Company reserves the right to decline a Concierge request, or to withdraw from a Concierge arrangement before a Listing is published, if:
(a)the Product does not meet the minimum value threshold;
(b)the Product is a Prohibited Item;
(c)the Product is not eligible for listing on the Platform; or
(d)the Company determines at its sole discretion that the Product is not suitable for the Concierge service.
12.4Upon a Seller’s Concierge request being accepted, the Company will schedule a home visit at a time agreed with the Seller. During the home visit, the Company will:
(a)professionally photograph the Product; and
(b)assess and assign the Product’s Condition Grade.
(a)the visit is limited to the agreed Products and Company staff will not photograph or record any other aspect of the Seller’s property;
(b)the Seller must ensure safe and reasonable access;
(c)the condition record and photographs taken at the home visit constitute the primary reference record of the Product’s condition; and
(d)any deterioration in the Product’s condition between the home visit and collection is the Seller’s sole responsibility.
12.6All photographs taken by the Company during the home visit are and remain the intellectual property of the Company. By requesting Concierge, the Seller grants the Company an irrevocable, royalty-free, worldwide licence to use, publish, and distribute those photographs for the Concierge Listing and for broader Platform marketing. The Seller does not acquire any right to use those photographs on any other platform, marketplace, social-media channel, or in any other context.
12.7The Company will create and manage the Listing on behalf of the Seller, including:
(a)drafting the item description and optimising listing content;
(b)managing all buyer communications relating to the Product; and
(c)facilitating negotiations with buyers within the pricing parameters agreed with the Seller.
12.8Before publication, the Seller must agree and confirm in writing:
(a)the public listing price; and
(b)a Reserve Price, being the minimum price at which the Seller pre-authorises the Company to accept an Offer.
12.9The Reserve Price must be no less than 60% of the public listing price. The Seller may request a change to the Reserve Price with a minimum of twenty-four (24) hours’ written notice via the Platform. The Company will not be liable for any Offer accepted in good faith at or above the then-current Reserve Price before a change request is received and confirmed.
12.10The Seller hereby grants the Company a limited, specific authority to accept, on behalf of the Seller, any Offer at or above the Reserve Price. Such acceptance is binding on the Seller as if made directly. The Company will not accept any Offer below the Reserve Price without the Seller’s explicit prior approval.
12.11For the duration of a Concierge Listing, the Seller may not offer, list, advertise, or sell the Product through any other platform, marketplace, social-media channel, private sale, consignment service, or any other means. This obligation begins upon confirmation of the Concierge request and continues until the Product is sold, the Listing is withdrawn, or the Listing expires. Breach of this exclusivity obligation constitutes a material breach and will result in:
(a)immediate withdrawal of the Concierge Listing;
(b)the Seller becoming liable for the AED 150 visit fee as a cancellation charge; and
(c)possible further account-level enforcement action.
12.12The Product remains in the Seller’s possession and at the Seller’s risk until collected by the Logistics Partner following a confirmed sale. The Company shall not be responsible for any loss of, damage to, or deterioration of the Product while it remains with the Seller.
12.13A Seller may withdraw from a Concierge arrangement as follows:
(a)if the home visit has not yet taken place: no fee is charged;
(b)if the home visit has taken place but no sale has been agreed: the AED 150 visit fee is charged; and
(c)if an Offer has already been accepted by the Company on the Seller’s behalf: withdrawal constitutes a breach of the sale contract, and the Seller is responsible for all costs, losses, and refunds arising from the cancellation.
12.14Concierge Listings are active for a maximum of ninety (90) days from the date of publication. At or before expiry, the Company will contact the Seller to:
(a)relist at an adjusted price;
(b)continue at the same price; or
(c)withdraw at no charge.
If no response is received within seven (7) days of the expiry notice, the Listing will be withdrawn automatically.
12.15The Concierge fee is ten per cent (10%) of the agreed sale price, subject to a minimum fee of AED 150. The fee is deducted from the Seller’s Payout and is in addition to, and separate from, the Buyer Protection Fee charged to the Buyer. In the event of a cancellation, the Concierge commission is not payable, but the AED 150 visit fee is retained by the Company.
13.1The Company’s current fee structure is as follows and may evolve over time:
(a)Listing fee: AED 0 (free of charge).
(b)Buyer Protection Fee: 10% of item price + AED 5 (charged to the Buyer).
(c)(Optional authentication (items below the mandatory threshold — standard brands): AED 49 per item (charged to the Buyer or Seller as applicable).
(d)Optional authentication (items below the mandatory threshold — Hermès): AED 79 per item (charged to the Buyer or Seller as applicable).
(e)Mandatory authentication (items at or above the mandatory price threshold): included within the Buyer Protection Fee.
(f)Delivery fee: per the published rate card at time of Order (charged to the Buyer).
(g)Concierge commission: 10% of the agreed sale price, subject to a minimum of AED 150 (charged to the Seller, Concierge transactions only).
(h)Concierge visit fee (cancellation): AED 150 (charged to the Seller where a home visit has occurred but the Concierge arrangement is cancelled).
13.2All fees are inclusive of UAE VAT at the applicable rate.
13.3All transactions on the Platform are processed through the Payment Service Provider. By completing a transaction, Users agree to be bound by the Payment Service Provider’s terms of service.
13.4Upon completion of a Buyer’s payment, funds are held by the Payment Service Provider in an Escrow Account pending completion of the transaction. Subject to these Terms and Conditions, funds will generally be released to the Seller upon the earlier of: (i) the Buyer confirming receipt and satisfaction; or (ii) expiry of the forty-eight (48) hour Buyer Inspection Window following confirmed delivery, provided no dispute has been raised. Funds will not be released while a dispute, Chargeback, fraud investigation, AML review, or other compliance review is ongoing.
13.5The Company reserves the right, at its sole discretion, to delay, suspend, reverse, or withhold Payouts where reasonably necessary to investigate suspected fraud, Counterfeit activity, unlawful conduct, payment disputes, or breaches of these Terms and Conditions or Applicable Law. The Company is not responsible for delays caused by banking systems, the Payment Service Provider, compliance reviews, technical interruptions, or Force Majeure Events.
13.6Sellers must not encourage Buyers to raise Chargebacks as an alternative to the Platform’s dispute process; doing so constitutes a material breach. Where a Chargeback is initiated, the Company reserves the right to withhold the disputed funds from the Seller’s Payout pending resolution and to recover from the Seller any amounts refunded to the Buyer’s card-issuing bank.
13.7The Company does not impose any surcharge on Users for the use of digital or card payment methods.
13.8The Company reserves the right to amend its fee structure at any time, provided that it will give registered Users not less than fourteen (14) days’ advance notice of any fee increase by email or in-app notification.
13.9Users are responsible for compliance with all applicable tax obligations arising from their use of the Platform, including any obligation to declare income from sales. The Company does not provide tax advice.
(a)the Product is SNAD;
(b)the Product is significantly damaged in transit;
(c)the Product is a Counterfeit Item; or
(d)the Product is not delivered.
(a)SNAD / damaged / counterfeit: return shipping is arranged by the Company and charged back to the Seller where the Seller is responsible; and
(b)buyer error / unsubstantiated dispute: the Buyer is responsible for return shipping costs.
14.3Approved refunds will be processed to the original payment method within a reasonable timeframe following confirmation of the applicable refund event, including receipt and review of any returned Product where required. Processing times may vary depending on the Payment Service Provider, banking systems, compliance reviews, and the nature of the dispute. Where applicable, refunds may include the item price, Buyer Protection Fee, Authentication Fee, shipping costs, or any other amounts that the Company determines should reasonably be refunded.
14.4Subject to Section 14.3, the Buyer Protection Fee and Authentication Fees are non-refundable in all circumstances other than: (i) determination of non-authenticity; (ii) confirmed SNAD or transit damage where the Company determines a full refund is appropriate; or (iii) non-delivery.
14.5Returned Products must be in the same condition as received by the Buyer. The Company reserves the right to reject a return or reduce any refund where the Product has been used, damaged, or materially altered by the Buyer.
15.1The Buyer has forty-eight (48) hours from confirmed delivery (as recorded by the Logistics Partner’s proof-of-delivery system) to inspect the Product and raise a dispute. If the Buyer confirms satisfaction, payment is released immediately. If the Buyer raises a dispute, payment is frozen and Section 15.2 applies. If the Buyer takes no action, payment is automatically released to the Seller at expiry of the forty-eight (48) hour window.
15.2A dispute may only be raised on the following grounds:
(a)non-delivery;
(b)item SNAD, including condition materially worse than the stated Condition Grade;
(c)significant transit damage; or
(d)Counterfeit Item or non-authentic item (see Section 15.5).
15.3Upon a dispute being raised, the Seller will be notified and must respond through the Platform within five (5) calendar days. Failure to respond entitles the Company to resolve the dispute on the available information. Both parties may be required to submit supporting evidence (including photographs, videos, tracking records, and communications). The Company will generally issue a determination within five (5) business days, though complex matters may require additional time. The determination may include:
(a)a full refund to the Buyer with return at the Seller’s cost;
(b)a partial refund with the Buyer retaining the item;
(c)release of funds to the Seller where the dispute is unsubstantiated; or
(d)such other resolution as the Company considers fair and reasonable.
15.4If a User is dissatisfied with the Company’s determination, they may refer the matter to the relevant consumer protection authority in the UAE, including the Dubai Department of Economy and Tourism (Consumer Protection Section), subject to applicable laws and procedures.
15.5A Buyer who believes an item is a Counterfeit Item or non-authentic must notify the Company through the Platform within the Buyer Inspection Window. For transactions without optional authentication, claims raised after the Buyer Inspection Window may be rejected at the Company’s sole discretion. Where a counterfeit claim is accepted for review, the Company may:
(a)request evidence from the Buyer;
(b)require return of the item;
(c)engage the Authentication Partner; and/or
(d)suspend release of funds pending investigation.
If the item is determined to be non-authentic, the Company may cancel the transaction, issue a full or partial refund, suspend or terminate the Seller’s Account, and/or report the matter to relevant authorities or rights holders.
15.6The Company seeks to protect Sellers against abusive or unsubstantiated Buyer claims. The Company will consider all available evidence when assessing a dispute and reserves the right to reject unsupported claims, release payment to the Seller, and take enforcement action against Buyers who misuse the dispute process, including restriction or termination of purchasing privileges.
15.7The Company’s dispute determinations are final at the platform level, subject to the escalation right in Section 15.3. By using the Platform, all Users agree to engage with the Company’s dispute resolution process as the primary mechanism for resolving transaction disputes.
16.1All intellectual property rights in the Platform, including software, trademarks, designs, and proprietary systems, belong to the Company or its licensors.
16.2Users shall not reproduce, distribute, modify, reverse engineer, or exploit Platform materials without the Company’s prior written consent.
16.3Users agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, and employees from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
(a)User Content that infringes the intellectual property rights of any third party;
(b)any Listing that misrepresents the brand, authenticity, or licensing of an item; or
(c)any User conduct that results in a complaint, claim, or enforcement action by a brand owner.
16.4Any person who believes that a Listing or item of User Content on the Platform infringes their intellectual property rights may submit a written notice of the claimed infringement to the Company at legal@rechic.app.
16.5Upon receipt of a valid notice under Section 16.4, the Company will assess the notice in good faith, and where the Company reasonably concludes that the Listing or User Content prima facie infringes the notified intellectual property rights, it may, at its sole discretion take one or more of the following actions:
(a)temporarily suspend or remove the Listing or User Content; and
(b)notify the Seller whose Listing or User Content is the subject of the notice that a complaint has been received, and give the Seller reasonable opportunity to respond before any permanent action is taken, unless the Company determines that the circumstances require immediate and permanent removal of such Listing or User Content.
16.6A Seller whose Listing or content has been suspended or removed following a notice under Section 16.5 may submit a counter-notice to legal@rechic.app within five (5) calendar days of receiving notification of the suspension or removal.
16.7The decision of the Company to take down, suspend, remove, delete, or retain a Listing or User Content following receipt of a notice does not constitute a legal determination of the infringement and does not prejudice the rights of either party to pursue any available legal remedy.
16.8The Company may reinstate the Listing or content if it is satisfied, based on the information available, that the original removal was made in error or that the Seller has established a credible basis for their right to list the item. Reinstatement does not constitute a finding that no infringement occurred.
16.9The Company reserves the right to decline reinstatement where it has reasonable grounds to believe that the item is a Counterfeit Item or that reinstatement would expose the Company or the Platform to liability.
16.10The Company is not obliged to adjudicate disputes between right holders and Seller. The parties are to seek independent legal advice and/or purse the matter by themselves or through their legal representatives before a competent authority.
17.1The Company processes personal data in accordance with its Privacy Policy and Cookies Policy, which form part of the Platform’s legal framework.
17.2By using the Platform, Users consent to the collection, storage, and processing of personal data as described in the Privacy Policy and Cookies Policy.
17.3The Company may share User data with third-party service providers to the extent necessary for the operation of the Platform, in accordance with the Privacy Policy.
18.1The Platform is provided on an “as is” and “as available” basis without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory, including without limitation any warranty of:
(a)merchantability;
(b)fitness for a particular purpose;
(c)non-infringement; or
(d)uninterrupted or error-free operation.
(a)the Platform will always operate without interruption;
(b)the Platform will be free from viruses or harmful components;
(c)information on the Platform is accurate or complete;
(d)any Product listed on the Platform is genuine, authentic, of satisfactory quality, fit for purpose, or in the condition described;
(e)any Seller is the lawful owner of the Products they list;
(f)the identity, creditworthiness, or conduct of any User; or
(g)any payment will be successfully processed or that any Payout will be received.
19.1To the maximum extent permitted by Applicable Law, the Company shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, loss of data, or business interruption.
(a)acts or omissions of Buyers or Sellers;
(b)disputes arising between Users;
(c)defective, Counterfeit, or Prohibited Items;
(d)losses resulting from transactions conducted through the Platform arising from the acts or omissions of the Authentication Partner, Payment Service Provider, or Logistics Partner; or
(e)losses arising from any Force Majeure Event.
19.3The Company shall not be responsible for any representations, warranties, or obligations made by Users in connection with transactions.
19.4In no event shall the Company’s aggregate liability exceed the total amount paid by the User in connection with the specific transaction giving rise to the claim.
20.1Users agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from or relating to:
(a)any transaction between Users;
(b)User Content or Listings;
(c)breach of these Terms and Conditions or the Terms of Use;
(d)violation of Applicable Law; or
(e)infringement of intellectual property or other third-party rights.
20.2The Company shall have the right to assume exclusive control of the defence of any claim subject to indemnification under Section 20.1, at the User’s cost.
21.1The Company may suspend or terminate access to the Platform if:
(a)a User breaches these Terms and Conditions or the Terms of Use;
(b)a User engages in fraudulent, deceptive, or unlawful activity on or in connection with the Platform;
(c)the User is identified in a sanctions, AML, or fraud screening;
(d)the User fails to complete required KYC or verification within the required timeframe; or
(e)the Company is required to do so by Applicable Law or a competent authority.
21.2The Company may also suspend Accounts to investigate suspected misconduct.
21.3Upon termination, Users shall immediately cease using the Platform. All outstanding obligations of the User to the Company or to other Users in connection with pending or completed transactions remain enforceable. The Company may withhold any Payout pending completion of any outstanding transaction, dispute, Chargeback, or compliance review.
21.4Following account closure or termination, the Company will retain transaction records, KYC data, and communications logs for the periods required by Applicable Law.
21.5The following clauses survive termination of these Terms and Conditions:
(a)Section 5.5 (User Content Licence);
(b)Section 16 (Intellectual Property);
(c)Section 19 (Limitation of Liability);
(d)Section 20 (Indemnification);
(f)any other clause that by its nature is intended to survive termination.
22.1The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from a Force Majeure Event, including without limitation: acts of God, natural disasters, pandemic, epidemic, government orders, war, civil unrest, sanctions, failure of third-party infrastructure (including telecommunications networks, internet services, payment networks, or courier services), or the inability of any third-party service provider to perform their respective services.
22.2In the event of a Force Majeure Event, the Company will use reasonable efforts to restore services and communicate expected downtime to Users.
23.1The Company reserves the right to modify, suspend, or discontinue any part of the Platform at any time, with or without notice, and without liability to Users. The Company will use reasonable endeavours to provide advance notice of any planned downtime or significant changes to Platform features.
23.2The Company may update these Terms and Conditions at any time. Where changes are material, the Company will provide not less than five (5) days’ advance notice to registered Users by email or in-app notification. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the updated Terms and Conditions.
23.3The Company may operate with adjusted delivery and customer-service timelines during Ramadan, Eid al-Fitr, Eid al-Adha, and other UAE public holidays. Such adjustments will not constitute a breach of the Company’s obligations.
24.1The Company is committed to compliance with applicable UAE anti-money laundering and counter-terrorism financing laws, including Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism and all implementing regulations.
24.2Users must not use the Platform to launder money, conceal the proceeds of crime, or engage in any financial crime. Users must not list, sell, or purchase Products as a vehicle for money laundering or terrorist financing.
24.3Users agree to cooperate with any AML, KYC, or fraud investigation conducted by the Company or any competent authority and to provide all requested information and documentation promptly.
25.1The Platform integrates with key third-party service providers, including the Authentication Partner, Logistics Partner, and Payment Service Provider.
25.2Users’ payment transactions are subject to the Payment Service Provider’s terms of service.
25.3Authentication services are subject to the Authentication Partner’s terms of service.
25.4Domestic deliveries within the UAE are subject to the Logistics Partner’s terms of service.
25.5The Company does not guarantee the uninterrupted availability of any third-party service and shall not be liable for delays, failures, or losses arising from the acts or omissions of third-party providers.
25.6The Platform may contain links to third-party websites or services. Such links are provided for convenience only. The Company does not endorse and is not responsible for the content, products, or services of any third-party websites.
26.1These Terms and Conditions shall be governed by and construed in accordance with the laws of the UAE as applicable in the Emirate of Dubai.
26.2Any dispute arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Dubai.
26.3Before commencing any formal legal proceedings, Users agree to attempt to resolve disputes in good faith through the Company’s internal dispute resolution process set out in Section 15.
26.4Nothing in this Section 26 prevents the Company from seeking urgent injunctive or other equitable relief from any court of competent jurisdiction.
27.1These Terms and Conditions, together with the Terms of Use, Privacy Policy, Cookies Policy, and any other policies published on the Platform from time to time, constitute the entire agreement between the Company and Users in respect of the subject matter hereof and supersede all prior agreements, representations, and understandings.
27.2If any provision of these Terms and Conditions is held invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be severed and the remaining provisions shall continue in full force and effect.
27.3No waiver of any breach of these Terms and Conditions shall constitute a waiver of any subsequent breach.
27.4Users may not assign their rights or obligations under these Terms and Conditions without the Company’s prior written consent. The Company may assign its rights and obligations to any successor entity or affiliate without prior notice.
27.5Nothing in these Terms and Conditions creates a partnership, joint venture, employment, or agency relationship between the Company and any User. For the avoidance of doubt, the limited authority granted to the Company under Section 12in connection with the Concierge service constitutes a specific and limited agency for the sole purpose of accepting Offers on the behalf of the Seller within the parameters of that section and does not constitute a general or ongoing agency relationship.
27.6These Terms and Conditions are provided in the English language. In the event of any conflict between an English version and any translation, the English version shall prevail.
27.7For legal and compliance queries, please contact: legal@rechic.app.